Privacy Policy — How ev999 Protects Your Data

This Privacy Policy ("Policy") describes how ev999 ("ev999", "we", "us", "our") collects, uses, stores, and protects personal data provided by users ("you", "Player", "User") of the ev999 online betting and casino platform, accessible at https://ev999.cc and all associated sub-domains and mobile applications (the "Platform").

By registering an account, making a deposit, or otherwise using the ev999 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the ev999 Platform.

Who We Are

1.1 ev999 is an online sports betting and casino platform operated with Bangladesh as its primary target market. The ev999 Platform offers cricket betting, live casino games, slots, crash games, and related online entertainment services to registered players.

1.2 For the purposes of this Privacy Policy, ev999 acts as the data controller in respect of personal data collected directly through the Platform. Where data processing is carried out by third-party service providers on ev999's behalf, those providers act as data processors subject to contractual data processing agreements with ev999.

1.3 All privacy-related queries, data subject requests, and complaints should be directed to the ev999 Data Support team at [email protected]. Please include "Privacy Request" in the subject line to ensure prompt handling.

Data We Collect

2.1 ev999 collects personal data in the following categories. The table below summarises each data category, its source, and the primary reason for collection:

2.2 Special Category Data. ev999 does not intentionally collect special category personal data (such as data revealing racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) except where identity verification documents incidentally contain such information. Such information is used solely for the purpose of identity verification and is not processed for any other purpose.

2.3 Data from Third Parties. ev999 may receive limited personal data about you from third-party identity verification agencies, fraud-detection services, and payment processors in order to fulfil its obligations in respect of KYC compliance and anti-money laundering procedures.

How We Use Your Data

3.1 ev999 uses your personal data for the following purposes:

• Account Registration & Management: To create and maintain your ev999 player account, verify your identity, and manage your account settings and preferences.
• Age & Identity Verification: To confirm that you are at least 21 years of age and to verify that the identity information provided is accurate, as required for responsible gaming compliance.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, and to maintain accurate transaction records.
• Anti-Money Laundering & Fraud Prevention: To monitor transactions and account activity for suspicious patterns, to fulfil reporting obligations, and to protect the integrity of the ev999 Platform.
• Customer Support: To respond to your queries, resolve disputes, and maintain records of communications for quality assurance purposes.
• Responsible Gaming: To monitor betting patterns for indicators of problem gambling, to enforce deposit limits and self-exclusion requests, and to send responsible gaming notifications where appropriate.
• Platform Improvement: To analyse usage data and identify opportunities to improve the ev999 Platform's features, performance, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and product updates — but only where you have explicitly opted in to receive such communications. You may withdraw this consent at any time.
• Legal & Regulatory Compliance: To comply with applicable legal obligations, respond to lawful requests from competent authorities, and maintain records as required by law.
• Security: To protect the ev999 Platform, its infrastructure, and its users against unauthorised access, cyberattacks, data breaches, and other security threats.

3.2 ev999 does not use your personal data for automated individual decision-making that produces legal or similarly significant effects, except for certain automated fraud-detection checks that may result in temporary account holds pending manual review.

Legal Basis for Processing

4.1 ev999 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your ev999 account, process transactions, and deliver the services you have requested.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including anti-money laundering rules, age verification requirements, and responses to lawful authority requests.
• Legitimate Interests: Processing is carried out in pursuit of ev999's legitimate business interests, including fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your privacy rights.
• Consent: Where processing is based on your consent — such as receiving marketing communications or optional personalisation features — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact [email protected] or update your preferences in your account settings.

Cookies & Tracking Technologies

5.1 The ev999 Platform uses cookies and similar tracking technologies to operate the Platform effectively, remember your session, and analyse how the Platform is used.

5.2 Types of Cookies Used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how visitors interact with the ev999 Platform — such as pages visited, time spent on page, and error messages encountered. This data helps us improve the Platform.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and notification settings, so you do not need to reconfigure them on every visit.
• Marketing Cookies: Used (only with your consent) to deliver relevant promotional content and track the effectiveness of ev999 marketing campaigns. You may opt out of marketing cookies at any time via your browser settings.

5.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ev999 Platform.

Data Sharing & Third Parties

6.1 ev999 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared with third parties only in the following circumstances:

• Payment Processors: Your financial data is shared with payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Your identity documents and personal details may be shared with certified KYC and age-verification service providers to fulfil ev999's age verification and anti-money laundering obligations.
• Game Studio Partners: When you play games provided by third-party studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), certain technical data including your session ID and game history may be shared with those studios to deliver and maintain the game service. These studios do not receive your full personal profile.
• Fraud Detection & Security Providers: Technical and behavioural data may be shared with third-party security and fraud-detection services to protect the Platform and its users.
• Legal & Regulatory Authorities: ev999 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required by applicable law or where ev999 has reasonable grounds to believe that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of ev999's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations being in place.

6.2 All third-party service providers with whom ev999 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with ev999's instructions and for the purposes specified in their data processing agreements with ev999.

International Data Transfers

7.1 ev999's primary operations and data infrastructure are oriented toward serving the Bangladesh market. However, some of our third-party service providers — particularly game studio partners and cloud infrastructure providers — may process data in locations outside Bangladesh.

7.2 Where personal data is transferred internationally, ev999 takes reasonable steps to ensure that appropriate data protection safeguards are in place, including contractual data processing agreements that impose data protection obligations on the receiving party equivalent to those described in this Policy.

7.3 By using the ev999 Platform and providing your personal data, you acknowledge that your data may be transferred to and processed in countries outside Bangladesh as described in this section.

Data Retention

8.1 ev999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to maintain accurate records, or as required by applicable law. The following retention periods apply as a general guide:

• Account Data & Transaction Records: Retained for a minimum of five (5) years from the date of account closure, in line with applicable financial record-keeping requirements.
• KYC & Identity Verification Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the communication, or until the resolution of any related dispute, whichever is later.
• Technical & Usage Data (Logs): Typically retained for twelve (12) months from the date of collection, after which they are aggregated or deleted.
• Marketing Preference Data: Retained until you withdraw your consent or until your account is closed, after which marketing-only data is deleted within 30 days.

8.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identified or identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

Your Privacy Rights

9.1 ev999 respects your rights in relation to your personal data. The following rights are available to all ev999 players:

9.2 To exercise any of the above rights, please send a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, and you will be notified accordingly.

9.3 ev999 will not charge a fee for processing data subject requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply.

Children & Minors

10.1 The ev999 Platform is strictly intended for adults aged 21 years and above. ev999 does not knowingly collect personal data from any person under the age of 21.

10.2 ev999 employs age verification procedures at the point of registration and may request documentary evidence of age at any time. Any account found to belong to a person under the age of 21 will be immediately suspended, all associated data will be handled in accordance with our minor data protection obligations, and all funds will be returned to the originating payment method.

10.3 If you believe that a minor has registered on the ev999 Platform or that a minor has gained access to an ev999 account, please notify us immediately at [email protected]. We take such reports extremely seriously and will investigate without delay.

10.4 Parents and guardians are encouraged to use parental control software and to monitor their children's online activity to prevent access to gambling platforms. ev999 recommends tools such as NetNanny, Cyber Patrol, and GamBlock as additional layers of protection.

Security Measures

11.1 ev999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Encryption: All data transmitted between your device and the ev999 Platform is encrypted using TLS 1.3 with 256-bit AES encryption, preventing interception by third parties.
• Password Security: Account passwords are stored exclusively as bcrypt-hashed values with individual salts. Plain-text passwords are never stored or transmitted by ev999's systems.
• Two-Factor Authentication (2FA): ev999 supports and strongly recommends the use of 2FA for all player accounts, providing an additional layer of protection against unauthorised access.
• Access Controls: Internal access to personal data is governed by role-based access controls. Only authorised ev999 personnel with a legitimate need to access specific data categories are permitted to do so.
• Server Security: ev999's infrastructure employs firewalls, intrusion detection systems, and regular security audits to identify and address vulnerabilities promptly.
• Data Breach Response: ev999 maintains a documented data breach response procedure. In the event of a breach that is likely to result in a high risk to affected individuals, ev999 will notify affected players promptly and take all reasonable steps to mitigate the impact.

11.2 While ev999 applies industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own device and account credentials, as described in Section 3 of the ev999 Terms & Conditions.

Third-Party Links

12.1 The ev999 Platform may, from time to time, contain references to third-party services, game studio platforms, or payment provider portals. This Privacy Policy applies solely to data collected by ev999 through the ev999 Platform.

12.2 ev999 is not responsible for the privacy practices of third-party services. When you interact with a third-party service — such as completing a bKash payment through the bKash app or portal — your data is governed by that third party's own privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with ev999.

Changes to This Policy

13.1 ev999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The most current version of this Policy will always be available at https://ev999.cc/privacy-policy.

13.2 For material changes — those that meaningfully alter how we collect, use, or share your personal data — ev999 will provide advance notice to registered players via email or a prominent Platform notification. The notice period for material changes will be no less than 7 calendar days before the revised Policy takes effect.

13.3 Your continued use of the ev999 Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement and acceptance of the revised terms. If you do not accept the updated Policy, you should cease using the Platform and request account closure by contacting [email protected].

Contact & Data Requests

14.1 For all privacy-related queries, data subject access requests, consent withdrawal requests, or complaints regarding ev999's data handling practices, please contact us using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Privacy Request" or "Data Rights Request"
• Subject Line for Complaints: "Privacy Complaint"
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time , UTC+6)
• Live Chat: Available 24/7 via the ev999 Platform

14.2 ev999 is committed to resolving all privacy-related concerns promptly and fairly. We aim to acknowledge all written requests within 48 hours and to provide a full substantive response within 30 calendar days of receipt.

14.3 If you are not satisfied with ev999's response to your privacy complaint, you may seek further recourse through applicable consumer protection or data protection channels available in Bangladesh.