Responsible Gaming at ev999
ev999 is committed to providing a safe, fair, and transparent betting environment for all players in Bangladesh. We believe that gambling should remain an enjoyable form of entertainment — and we provide the tools, information, and support to help you stay in control at all times.
Playing Smart, Playing Safe
At ev999, responsible gaming is not an afterthought — it is a core part of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi, and we understand that every player's relationship with gambling is different. Some players bet occasionally for fun; others may find themselves spending more time or money than they originally intended.
The ev999 platform offers a comprehensive suite of responsible gaming tools designed to keep you in control. Whether you need to set a spending cap, take a short break, or permanently exclude yourself from the platform, our systems are built to support you immediately — no delays, no bureaucracy.
Gambling on ev999 is intended for adults aged 21 and above. It is meant to be a leisure activity — like watching a BPL match or playing a casual game — not a source of income or a way to recover financial losses. If gambling is causing stress, anxiety, or financial difficulty, please use the tools and resources described on this page immediately.
Remember: ev999 will never pressure you to keep playing, inflate your losses, or hide the responsible gaming controls from you. These tools are always accessible from your account dashboard.
Ask yourself these three questions before every session:
If you answered "No" to any of these questions, consider closing the session and returning when circumstances change. ev999 supports your decision to step away at any time.
Tools to Keep You in Control
ev999 provides a full range of account management tools to help you set boundaries, track your activity, and take breaks whenever you need them. All tools are available directly from your account settings — no forms to fill, no waiting periods for standard controls.
Set a daily, weekly, or monthly deposit cap to ensure you never spend more than your personal budget allows. Once a deposit limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit includes a mandatory 24-hour cooling-off period to prevent impulsive decisions during a session.
Take a structured break from ev999 for a period of your choosing — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you will not receive any promotional communications. The time-out cannot be reversed early, giving you a genuine, enforceable cooling-off period.
If you feel that gambling is becoming a problem, you can permanently self-exclude your ev999 account. Self-exclusion is irreversible for a minimum of 6 months and up to 5 years. Your account will be closed, your data protected, and you will be removed from all marketing lists permanently. To request self-exclusion, contact [email protected].
In addition to deposit limits, ev999 allows you to set a maximum loss threshold per day, week, or month. Once your loss limit is reached, betting activity is automatically paused for the remainder of that period. This prevents chasing losses — one of the most common triggers of problem gambling behaviour.
Enable periodic reality-check notifications that remind you how long you have been playing and how much you have spent or won during your current session. Reality checks can be set to trigger every 30, 60, or 90 minutes. They appear as non-intrusive on-screen alerts that keep you aware of your gaming activity in real time.
ev999 provides a full, transparent account history log showing every deposit, withdrawal, bet placed, and game session. Reviewing your activity history regularly helps you stay aware of your spending patterns and identify any changes in your behaviour before they become a concern.
The table below summarises the deposit limits available on ev999 and the conditions for adjusting them. All amounts are in Bangladeshi Taka (৳).
| Limit Type | Minimum | Maximum | Takes Effect | Change Restriction | Status |
|---|---|---|---|---|---|
| Daily Deposit Limit | ৳500 | ৳50,000 | Immediately | Increase: 24hr delay | Available |
| Weekly Deposit Limit | ৳1,000 | ৳200,000 | Immediately | Increase: 48hr delay | Available |
| Monthly Deposit Limit | ৳2,000 | ৳500,000 | Immediately | Increase: 72hr delay | Available |
| Daily Loss Limit | ৳500 | ৳30,000 | Immediately | Increase: 24hr delay | Available |
| Session Time Limit | 30 mins | 8 hours | Immediately | Increase: 24hr delay | Optional |
To set or adjust any of these limits, navigate to Account Settings → Responsible Gaming in your ev999 dashboard. Alternatively, contact the ev999 support team at [email protected] and we will configure the limits on your behalf within 2 hours.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience. It often develops gradually and is not always easy to recognise in oneself. The following warning signs are recognised indicators that gambling may be becoming a problem. If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use the ev999 self-exclusion tool or reach out to our support team immediately.
Important: You do not need to be experiencing financial ruin to seek help. Early intervention — before gambling escalates to a crisis — is always more effective. ev999 support is available 24/7 and all conversations are treated with complete confidentiality.
Chasing Losses — Continuing to bet in an attempt to recover money lost in previous sessions, often increasing bet sizes as losses mount.
Gambling With Essential Funds — Using money set aside for rent, bills, food, or family expenses to fund gambling activity.
Inability to Stop — Feeling unable to walk away from a session even when you have decided to stop, or repeatedly breaking self-imposed time or spending limits.
Preoccupation With Gambling — Spending significant mental energy planning the next betting session, thinking about past wins and losses, or researching ways to gain an edge obsessively.
Hiding Gambling Activity — Concealing deposits, withdrawals, or the amount of time spent gambling from family members, friends, or colleagues.
Mood Dependent on Outcomes — Experiencing significant emotional highs after wins and severe distress, irritability, or depression after losses — beyond what you would consider normal.
Borrowing to Gamble — Taking loans, using credit cards, or borrowing money from friends or family specifically to fund gambling sessions.
Neglecting Responsibilities — Allowing gambling to interfere with work performance, family commitments, study, or social obligations on a recurring basis.
Are You Gambling Responsibly?
The following questions are adapted from internationally recognised responsible gaming assessment frameworks. Answer honestly. If you find yourself answering "Yes" to several of these questions, please consider reaching out for support.
Have you ever felt the need to bet more and more money in order to get the same level of excitement from gambling?
Have you ever lied to family members, friends, or your employer about how much time or money you spend on gambling?
Have you ever tried to cut back or stop gambling but found it difficult or impossible to do so on your own?
Do you find yourself returning to gambling the day after a significant loss, trying to win back what you lost?
Have you ever gambled as a way to escape problems, relieve feelings of stress, anxiety, depression, or loneliness?
Has gambling ever caused serious problems in your relationships with family, friends, colleagues, or at your workplace?
Have you ever borrowed money, sold possessions, or used savings intended for other purposes specifically to fund gambling?
Have you ever felt restless, irritable, or anxious when not gambling, or when you tried to reduce how much you gamble?
If you answered "Yes" to two or more of the above questions, we encourage you to take a break using the ev999 time-out feature, contact our 24/7 support team, or reach out to a professional counselling service. Early action makes a meaningful difference. You are not alone, and help is available.
Requesting Self-Exclusion on ev999
Self-exclusion is the most powerful responsible gaming tool available on ev999. It closes your account, halts all deposit and betting activity, and removes you from all promotional communications for a minimum period of 6 months. The process is straightforward and our support team will assist you at any hour of the day.
Any balance remaining in your ev999 account at the time of self-exclusion will be returned to your original bKash, Nagad, or Rocket account within 3 business days. ev999 will not contact you with promotional offers during your self-exclusion period.
Your request is taken seriously. ev999 processes all self-exclusion requests without question, judgment, or any attempt to persuade you to stay. The moment your request is confirmed, restrictions take effect immediately.
Send an email to [email protected] with the subject line "Self-Exclusion Request". Alternatively, initiate a live chat session via the ev999 platform and state that you wish to self-exclude. Our support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).
For your protection, our team will verify your identity before processing the exclusion request. This typically involves confirming your registered email address, phone number, and a piece of identity information associated with your account. This step prevents third parties from requesting exclusion on your behalf without your consent.
Select the duration of your self-exclusion: 6 months, 1 year, 2 years, 5 years, or permanently. All periods are enforced in full — there is no option to reduce the exclusion period once it has been set. This intentional design protects you from impulsive reinstatement requests made during vulnerable moments.
As soon as your identity is confirmed and your exclusion period selected, your ev999 account is suspended immediately. You will receive a confirmation email, and any pending withdrawals will be processed to your original payment method within 3 business days.
Following self-exclusion, we encourage you to speak with a professional counsellor or support service. Your ev999 support contact at [email protected] can provide guidance on resources available in Bangladesh. Taking this additional step significantly improves long-term outcomes for players who are experiencing gambling-related difficulties.
Support Is Always Available
Whether you have a question about your account limits, want to activate a time-out, or need to talk to someone about your gambling habits, the ev999 support team and the following contact channels are here for you around the clock.
Email Support
Send your responsible gaming request or any account concern to our dedicated support team. We respond within 2 hours.
[email protected]Live Chat
Access instant live chat support directly from your ev999 account dashboard. Available 24 hours a day, 7 days a week, including weekends and public holidays in Bangladesh.
Available via platformAccount Settings
Set deposit limits, loss limits, reality checks, and time-out periods directly from your ev999 account settings panel — no support contact required for standard controls.
Self-service dashboardSupport Hours
Our responsible gaming support team operates 24 hours a day, 7 days a week, all year round — including Eid, Pohela Boishakh, Victory Day, and all Bangladesh public holidays.
24/7 — BST (UTC+6)Following these simple principles will help you enjoy ev999 safely and sustainably over the long term:
- Set a strict budget before every session and treat any losses as the cost of entertainment, not as money to be recovered.
- Take regular breaks during sessions — step away every 60 minutes, stretch, hydrate, and assess how you feel before continuing.
- Never gamble when you are emotionally distressed, financially strained, under the influence of alcohol, or feeling mentally exhausted.
- Balance gambling with other leisure activities — cricket, football, spending time with family in Dhaka, Cox's Bazar, or Sylhet, reading, or pursuing a hobby.
- Use the ev999 account history tool monthly to review your total deposits, total withdrawals, and net activity — transparency with yourself is key.
- Remember that all casino games and slots are governed by a random number generator — there is no "hot streak" system, no pattern to exploit, and no guaranteed winning strategy.
If you are concerned about a family member or friend who may be experiencing gambling-related problems, the following guidance may help:
- Approach the subject calmly and without accusation — express your concern for their wellbeing rather than focusing on the gambling itself.
- Encourage them to speak with the ev999 support team or to activate the self-exclusion feature on their account.
- Do not cover gambling debts or provide money that could be used for gambling — this inadvertently enables continued problematic behaviour.
- Consider using parental control or device-management software to restrict access to gambling platforms on shared household devices.
- Contact [email protected] if you have reason to believe an account belongs to someone under the age of 21 — ev999 takes underage gambling reports extremely seriously.
Play Responsibly — Enjoy ev999 With Confidence
ev999 is committed to being Bangladesh's safest and most trustworthy betting platform. Set your limits, explore our games, and always play within your means.